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FAQs

Frequently Asked Questions

Is the price I see under each picture for one bar of soap/product, or for the number in the picture?

The listed price is per bar/product unless otherwise stated. We show multiple bars/products to highlight the slight variations associated with our products. Because they are handmade each bar will differ and you may not receive the exact bar pictured.

 

Order Processing

It takes 2-4 business days for us to process your order. You will receive a shipment email when we start to process. Please note that this does not include holidays and weekends.

 

Shipping Costs

  • All orders of 2 or more bars/products will be boxed and shipped using a flat rate USPS padded envelopes or boxes. Shipping cost will be determined by weight and zip code. 
  • Orders containing just 1 bar/product will be shipped USPS first class and will cost $5.00. 
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Do you ship worldwide?

  • Right now we only ship to North America.

 

I entered a wrong mailing address and my package has been sent to the wrong address. Can you send a replacement?

It is your responsibility, as the buyer, to make sure your address is correct and if a mistake has been made, to notify us ASAP via the Contact Us page so we can change it on the shipping label, if possible.  If it has already shipped and is returned to us, we can invoice you for shipping and resend it once your address has been corrected.

 

My package has arrived damaged/has the wrong products/is missing products/etc.

  • Please, contact us via the "Contact Us" page. We will do our best to make things right immediately.