Please review our Returns and Refund Policy to understand our process for addressing returns and seeking satisfactory solutions.
Returns and Refunds
We understand that shopping online can sometimes result in unforeseen issues. While our handmade bath and body products, candles, wax melts, and room sprays are not returnable due to their personal nature, we are committed to working with you to reach a satisfactory solution if any problems arise with your order.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within ONE (1) day of receiving your order. We may request photos of the damaged or defective item to assess the issue. Once we confirm the issue, we will work with you to provide a replacement, a store credit, or a refund, depending on the situation.
If you receive an item that is incorrect or missing from your order, please contact us within [number of days] days of receiving your order. We will verify your order details and correct any errors by providing the missing or correct item.
If a refund is approved for an eligible issue, we will process the refund to the original payment method used for the purchase. Please allow [number of days] business days for the refund to be reflected in your account.
For any concerns related to damaged, defective, incorrect, or missing items, please reach out to our customer service team at [customer service email] or [customer service phone number]. We are here to assist you and find a solution that meets your satisfaction.
Please note that due to their personal nature, our handmade bath and body products, including soaps, lotions, bath bombs, lip glosses, etc., are not returnable. We encourage you to review product details and descriptions before making a purchase. Please contact us if you are unsure about a product listing/description or if if you have any questions.
Custom orders, including personalized/custom branded products, are final and cannot be returned or refunded unless they arrive damaged or defective.
Changes to Policy
We may update our Returns and Refund Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on our website.
At Sheaxeen Soapery, we value your satisfaction and strive to ensure that you have a positive experience with our products. We appreciate your support and understanding in following our Returns and Refund Policy.